Avaya has unveiled Zang, an innovative cloud communications platform and communication applications- as- a-service that can reinvent the way businesses use communications to connect with their customers and employees.
With 79% of IT teams currently developing apps for customers, partners and employees, 100% cloud-based Zang offers easy to use drag and drop tools, pre-built applications and robust APIs that make it possible for anyone to leverage the best of the web to quickly build and deploy applications that communications-enable consumer or enterprise applications and services.
What’s unique and exciting about Zang?
· Zang combines a communications platform-as-a service (cPaaS) with rapid app development, which allows quick and easy creation of infinitely customizable communication experiences.
· Zang communication applications work standalone or can be embedded into other applications, providing ultimate flexibility.
· Out-of-the-box applications like Zang’s persistent team collaboration solution scales from a few users to thousands that are secure and accessible from mobile and desktop devices.
· Zang connects popular collaboration apps like Google Hangouts with business solutions like Salesforce.com or SAP for a seamless user experience.
· Zang comes with simple SDKs, sample apps and the ability to use other third-party communications apps, which speed adoption and value creation.
Smart apps built on Zang allow people to define how they want to work and connect. Zang enables easy “click-to-connect” communications with high quality video, chat, voice, SMS and document sharing from mobile, web or desktop environments. Unlike other solutions today that offer rudimentary APIs, Zang’s highly interoperable platform provides complete workflow automation and sophisticated application development capabilities. This means developers end-users can use Zang apps with other communications apps like Cisco Spark, Skype for Business, and Google Hangouts to enable every day work applications and customers’ favorite touch-points.
Zang is already proven with customers. Thousands of developers have been using Zang’s communications services, including TelTech Corporation, whose TapeACall app is currently the #4 top grossing app in the business category of the iTunes app store.
“We are truly excited to unveil Zang today in front of thousands at the Enterprise Connect event. With Zang, Avaya continues to change the way companies communicate with customers and employees. Zang helps connect the right people to the right information at the right time via the right communications media to drive better outcomes.” Explained, Gary E. Barnett, SVP and GM, Avaya Engagement Solutions.
“Similar to how WordPress made it easy to design a website, Zang enables anyone to build and deploy a communications app without needing technical expertise. For instance, with Zang’s drag-and-drop functionality, an office manager at the dentist can create a personalised mobile app for patients to automate reminders. The possibilities are limited only to the imaginations of end-users.” Said, Mohammad Nezarati, GM, Zang, Inc.
