IBM Delivers Analytics and Workforce Science to Help Clients Improve Organizational Performance
IBM has announced a new cloud-based solutions and a Talent and Change consulting practice to enable organizations to use analytics and workforce science to identify top talent, deepen employee engagement and manage transformational change to provide differentiated client experiences.
The new offerings are delivered through IBM’s Smarter Workforce initiative and draw upon the company’s 25 years of workforce science expertise, a discipline that helps clients apply proven behavioral science, statistical analysis and psychological principles to improve employee engagement and organizational performance. In tandem with the new Talent and Change practice, which is backed by 1,600 change management experts, the offerings are also supported by more than 100 behavioral scientists dedicated to helping clients use social, analytics and digital experience technologies to identify top performers, evaluate workforce readiness, and guard against future talent attrition.
The announcement comes at a time when workforce engagement and transformation are top priorities for Chief HR Officers (CHROs) and C-suite leaders. According to the recent IBM global C-suite study, the pace and magnitude of change are disrupting every aspect of business. In fact, two out of five CEOs expect their next competitive threat to come from organizations outside their industries, requiring them to completely rethink their workforce design and processes. A major challenge is the ability to attract and retain top talent while making sure the existing workforce is fully engaged to deliver exceptional customer experiences.
Another critical aspect is the ability of organizations to manage the size, scope and pace of workforce transformation projects to meet these shifting market demands. A new study released today by the IBM Institute of Business Value found that 87 percent of nearly 1,400 business leaders did not feel enough focus is placed on managing change. In fact, just 20 percent felt they have been successful in managing change throughout the organization, and only 40 percent felt they have the right skills in place to manage change in the future. The study also found that organizations need to build an infrastructure capable of leading change initiatives while embracing emerging technologies.
IBM’s new dedicated Talent and Change consulting practice helps clients prepare for the transformational change required to build a smarter, more connected workforce. The practice gives clients access to organizational change management methods, tools and expertise gained from thousands of client engagements and IBM’s own transformation initiatives. It addresses four key areas – Organizational Change, Talent Analytics, Employee Experience and HR Cloud – with an overall focus on helping clients use cloud to deploy, manage and access their HR solutions and assets to drive business results.
The new practice will help clients accelerate the adoption of IBM’s Smarter Workforce offerings, and embrace new technologies such as IBM SPSS predictive analytics to create a competitive advantage. As part of today’s launch, IBM is delivering three new cloud-based solutions to give clients deeper insight into the talent and transformational change required to build the next generation workforce:
· IBM Kenexa Predictive Hiring: Gives business leaders access to workforce analytics and behavioral assessments to understand individual, job, team and organizational traits that define top performers. These dynamic profiles help ensure the right candidates are hired and effectively deployed.
· IBM Kenexa Workforce Readiness: Enables clients to assess current workforce readiness to address existing and emerging business demands. It combines industry skills frameworks, role-based competency testing, project management tools and consulting services for greater precision in role and team design.
· IBM Kenexa Predictive Retention: Guards against future talent attrition by helping organizations compile and analyze high-volume workforce data – from exit interviews to real-time SaaS-based employee analysis – to understand risk factors, identify employees likely to leave and build new programs to reduce the risk of attrition.
HDFC Life, one of the leading insurance providers in India, recognized the growing need for a smarter workforce and collaborated with IBM to create a tailor-made High Performance Engagement Model. The model has been built through IBM’s expertise in behavioral sciences and global experience. The solution goes beyond employee engagement and leverages the Smarter Survey Platform that includes analytics & tools that not only offer insights but also enable execution.
“Talent is our key strength and differentiator. We are delighted to partner with IBM to transform our employees into a smarter workforce, which will be critical to strengthen a competitive advantage in the dynamic marketplace. These tools will not only use analytics and workforce science to recognise leading talent but also enhance engagement with employees to manage the transformational change”, said Rajendra Ghag, CHRO, HDFC Life Insurance.
“People being the most important differentiator, successful Indian companies are beginning to realize the potential of workforce engagement. They are looking for solutions and new ways to attract and retain top talent, adding more precision to role and team design while driving the right organizational culture and adapt to new business opportunities. We have introduced new cloud-based offerings and a Talent and Change consulting practice with data-driven approach, designed to complement the expertise of business leaders and HR professionals,” said Anmol Nautiyal, Director, IBM Social Business and IBM Smarter Workforce.
