Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, has launched Aspect Unified IP 7.3 in the Indian market.
Unified IP 7.3 is a feature-rich customer contact solution that simplifies and flexibly manages omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3 improves upon its predecessor by offering greater new proactive outreach compliance capabilities and tighter integration with Aspect’s social media interaction solution, ultimately providing a lower total cost of ownership (TCO) than previous iterations.
“In today’s digital age, where consumers control the customer-company relationship, predictive and proactive care is a necessity for delivering exceptional and differentiated customer experiences. Because of this, optimal control over customer contact strategies and agile operations to address changing business requirements is essential,” says Sanjay Gupta, Managing Director, ASEAN, India, Middle East and SAARC, Aspect Software. “UIP 7.3 provides just that by anticipating customer needs and contact strategies, engaging customers more efficiently and effectively through multiple channels and choices, and simplifying operations and drive return on investment.”
Unified IP 7.3 is the optimal solution to meet and exceed today’s consumer expectations by providing a consistent Omni-channel customer experience, regardless of contact method. The 7.3 release brings additional user flexibility and efficiencies to inbound contact handling which minimizes customer time and effort, making it easier to engage. The 7.3 release also improves on Aspect Unified IP’s full set of compliance capabilities with new functionality that allows you to adhere to the mobile device dialing requirements. No other outbound dialer solution in the market gives you this compliance capability today.
“Companies continue to look for ways to cut costs while still providing more value to their customers and addressing ever-changing consumer demands,” continues Gupta. “Our aim is to equip our customers with the tools necessary to stay nimble in today’s competitive consumer landscape and provide effective customer interaction management.”