HP has announced significant updates to HP Propel and HP Service Anywhere, two products designed to transform how businesses enable, deliver, and manage IT services and applications.
These products are aimed at simplifying the delivery of applications and services to employees, customers, and partners, and enable central IT to better manage costs, complexity, and security for their organization.
Together, HP Propel and HP Service Anywhere enable IT departments to transition from a reactive and tactical role to act as a strategic “service broker” that allows employees to onboard new apps and services whenever and however they need them to compete in the Idea Economy.
“Bell Canada is pursuing a strategy to empower our employees with a centralized ordering portal that provides automated self-service access to the apps and services they need to do their jobs,” said Terry Hill, Regional Director, ERP4IT at Bell Canada. “HP Propel is fundamental to our service broker strategy, and has greatly reduced end user confusion and saved the IT team from manually entering requests. Most importantly, it plays an important role in helping Bell Canada operate at high speed in order to better serve our customers.”
HP Propel and HP Service Anywhere – Empowering IT as a Service Broker
Every organization today deals with information and application sprawl. The speed of business and the ease and availability of new cloud-based applications has led to an uncontrolled proliferation of choices across organizations.
Employees, frustrated with the complexity and siloed nature of IT service catalogs and the lack of integrated self-service options, often find it easier to procure what they need directly themselves. This results in increased complexity, uncontrolled costs, and security risks for the organization.
HP Propel and HP Service Anywhere address these challenges by leveraging mobile, cloud, big data and social networking technologies to automate, orchestrate and transform the way IT delivers services and apps.
HP Propel is the industry’s first single “front door” to IT, delivering ease-of-use, self-service, and one-stop shopping for end users through a patented Service Exchange for access to a broad range of public cloud, private cloud or on premise services. These can range from simple user access and identity provisioning, to application delivery and equipment purchase, to cloud based development environment and micro-service provisioning. This enables IT to leverage a hybrid infrastructure and act as a service broker that aggregates applications and services from multiple sources inside and outside a company, and makes them available to end users in a modern, personalized and intuitive interface.
HP Propel is fully integrated with HP Service Anywhere, a SaaS based service management solution powered by the HP Haven big data analytics platform, and social self-service capabilities. HP Service Anywhere drives the entire service experience with big data analytics, enabling an end user experience that is social, up to the minute and accurate, and an analyst environment that is efficient and productive. End users can not only acquire and consume the services and apps they need, they can get the support they require in a natural and intelligent way.
“When IT operates as a Service Broker, they serve the needs of the business, strengthen its strategic leadership position, and enable the adoption of new, high productivity technologies throughout the workplace,” said Saurabh Saxena, Country Director, Software, HP India. “HP Propel and HP Service Anywhere enable businesses to accelerate their pace of innovation in a responsible way, and as a result, we are seeing rapid adoption of the products with both our installed base as well as new customers.”
