TAJBank taps Newgen to automate customer contact processes

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Newgen Software, a global provider of low-level digital automation platform, has announced that TAJBank has selected Newgen as a digital transformation partner to automate its contact processes with the company-wide customer base.

TAJBank seeks to leverage Newgen‘s product training and the low code capacity of its platform to design, develop and deploy the workflows themselves through an in-house center of excellence. In addition, the bank chose a three-in-one system with solutions for intelligent process automation (BPM), contextual content services (ECM) and multi-channel capture.

“Although TAJBank is relatively new to the Nigerian banking space, we want to be at the cutting edge of technology and modernize the banking sector in the country. With Newgen‘s digital automation platform and industry-specific applications, we can realize our strategic vision and deliver a contemporary experience to our customers, ”said Saheed Ekeolere, TAJBank Operations Division Manager.

“We are excited to embark on this adventure and translate our business expertise into responsive applications. We are happy to partner with Newgen and look forward to working with them, ”he added.

“Manual processes are now a thing of the past. With increasing competition and ever-changing customer expectations, banks need to automate their processes with speed and agility. We are delighted to support TAJBank’s digital transformation initiatives and look forward to helping them achieve the desired business results, ”said Diwakar Nigam , Managing Director and President of Newgen Software.

The TAJBank is the second financial institution without interest of Nigeria. The Bank received its license from the Central Bank of Nigeria on July 12, 2019. The Bank offers a range of very attractive products and services which cover private banking, retail banking, investment banking, development finance. and the public sector.

TAJBank is headquartered in Abuja and branches in the National Assembly, in Kano and Sokoto state, with significant expansion plans throughout the country.

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