TeamViewer®, a global provider of secure remote connectivity solutions, announced new integration capabilities with ServiceNow, available in the ServiceNow Store.
The integration was initially introduced in 2016 and has been expanded upon, offering deeper and broader functionality, which now includes several enhancements aimed at improving IT asset and operational management for larger or complex organizations.
The TeamViewer Remote Support Integration with ServiceNow enables IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase customer satisfaction. The consolidated TeamViewer Dashboard provides an efficient way to manage multiple support requests at the same time, detailed reporting on how TeamViewer is used and the ability to also connect and take control of any device within the ServiceNow connected network in attended or unattended mode.
Key enhancements include:
•Support for unattended remote control to corporate assets managed by ServiceNow
•Ability to mass provision many devices programmatically for remote control, through ServiceNow CMDB (Configuration Management Database)
•Central control of unattended access privileges with new security roles introduced
•Automatic linking of CMDB items in any ServiceNow Task to enable one-click unattended remote control from any component the Asset is referenced (e.g. Incidents)
•Detailed central connection reports
“We offer our customers the ability to connect to end-user devices to trouble shoot an issue within the ServiceNow platform, but now also through the same screen have one-click access to unattended corporate devices,” say Alfredo Patron, executive vice president of business development at TeamViewer. “Our newly enhanced asset management also makes monitoring and IT maintenance tasks much more easily accomplished with automation and mass provisioning.”
Authorized administrators can easily deploy the TeamViewer integration with ServiceNow company-wide in just a few small steps, enabling remote support for all types of managed end-user and corporate end points directly from within the ServiceNow dashboard.
