Rimini Street, Inc., a global provider of enterprise software products and services, the third-party provider of Oracle and SAP software products, and a Salesforce partner, announced that Southern Cross Electrical Engineering (SCEE) has switched to Rimini Street as a vendor to support its Oracle applications.
The agreement enables SCEE to better maintain its Oracle applications as it expands its business and amid an industry-wide IT talent shortage.
In addition, thanks to Rimini Street’s support, SCEE was able to free up budget and IT resources to focus on innovation and transformation projects that improve the efficiency and competitiveness of the entire organization.
“An investment in enterprise software shouldn’t slow a company down, it should drive it forward,” said Daniel Benad , group vice president and regional general manager, Oceania, Rimini Street. “Unfortunately, the annual maintenance fees of the providers are not only expensive for many companies, they also tie up valuable internal resources. Both of these factors inhibit innovation in companies around the world, although maintenance and support should do the opposite and give companies the flexibility and time to strategize their intelligent path forward.”
SCEE is a leading electrical, measurement, communications and maintenance services company operating in Australia since 1978. The Company includes businesses and acquisitions in commercial, mining, industrial, utility, transportation and energy infrastructure sectors, with a focus on decarbonization. These areas share their skills and systems and strive for a company-wide partnership to improve efficiency. The Group’s ICT function is intended to simplify the systems and processes in the various areas and ensure optimal collaboration.
SCEE uses a shared service platform to optimize cost and value
CEE relied on its Oracle applications as a common technology platform, but the company faced high costs for vendor software support. In addition, the administration of the platform tied up an extremely large number of internal IT resources. In addition, the software vendor required a mandatory, expensive and unnecessary upgrade to maintain full support, even though the current version of SCEE was stable, proven and met the company’s needs.
“Oracle’s annual support and maintenance costs were just too high and the various nuances made it difficult to manage the applications in-house – it didn’t meet our needs,” said Imre Szabo, Group ICT Manager, SCEE.
Without available internal resources, SCEE was unable to focus on its strategy of building a business application platform that fosters collaboration and optimizes efficiency and productivity within the group. SCEE was looking for a way to avoid a costly upgrade while reducing both the cost of annual maintenance and the amount of internal work required of the IT team to keep the system running smoothly and reliably.
The company looked at third-party options and offered Rimini Street to maintain and support its Oracle applications.
“Five-Star” support and additional budget, resources to accelerate transformation
Every Rimini Street customer benefits from the company’s flexible premium model for enterprise software support, including industry-leading service level agreements with 10-minute response times for all critical Priority 1 incidents. All customers are also assigned a Primary Support Engineer, who has an average of 20 years of enterprise software experience and is supported by a team of functional and technical developers. In addition, Rimini Street can support SCEE’s current Oracle applications beyond the manufacturer’s specified support period.
“Moving to Rimini Street has given us the opportunity to improve our business services, workloads and processes and ensure we don’t have to make an expensive and unnecessary upgrade from an Oracle version that’s already perfect for our needs,” explained Szabo. “Our key employees can now address sourcing, billing or hot-desking inefficiencies and seek innovative ways to improve our business operations.”
SCEE’s team now has the time and budget to focus on strategic business initiatives, including the move to a hybrid cloud service that will make SCEE’s different business units easier to work together and operate. In addition, SCEE receives great service every time support requests are made.
“The IT department gives independent ratings for every closed support ticket, consisting almost exclusively of five stars,” Szabo continues. “Moving to third-party support was not just about reducing costs, it was also about reducing the hassle of dealing with the software vendor. Rimini Street has a reputation for providing exceptional service while being an incredibly easy-to-reach partner, and our past experiences confirm that reputation.”
