HCL Technologies, a global IT service provider has launched a United Xperience Lab Offering to institutionalize co-innovation process for building Digital solutions for and with its customers.
This Offering was developed as an aggregation of its experience gathered from running six United Xperience Labs across the world. The Offering will now enable accelerated on-boarding of customers who wish to leverage these dedicated co-innovation Labs for designing a new generation of user-experience focused digital solutions.
HCL’s United Xperience Labs are a key component of 21st Century Digital Enterprise blueprint aimed at increasing the competitiveness of organizations by providing Enterprise digital strategy, Design, Build capabilities, Technology Service Catalogues, Smart Apps and Machine Solutions, and Managed Digital Run Services integrated with its Next-gen ITO offerings.
The United Xperience Offering works on the premise of co-innovation with customers. The Offering is a multi-layered framework wherein human intelligence and psychometrics, interface with next-gen technology to create intuitive and smart Digital solutions which harmoniously embed themselves into user value chains and deliver “United Xperience” to customers. The Offering has three layers that cover the three core processes of setting the strategy and vision, assembling human experience insights, developing prototypes and presentation through a unique tableau format where actual users interface with the solution and participate in live iterations.
“We are very pleased with the success of our United Xperience Labs network which has rapidly increased to cover six markets and industry segments over the last one year. These Labs are at the forefront of defining the technology provisioning contours of the Digital era and have become benchmarks of collaboration razor-focused on consumer experience”, said Jaco Van Eeden, Head of HCL’s Beyond Digital Business Unit. “The launch of our United Xperience Offering provides a replicable master template for forward looking enterprises who want to create similar co-innovation units as an extension of their organizations. The key highlight of this Offering is its ability to significantly shorten the business-idea-to-business-value cycle”, he added.
HCL’s Beyond Digital Business delivers Digitalization Services to Fortune500/Global100 using its unique approach of Digitalizing the entire enterprise business value chain i.e. front office, middle office and back office of an organization. The business has a dedicated base of industry-leading skills and several unique IPs which differentiate its position in the space as was recently testified by IDC’s Marketscape on Digital Transformation Consulting and System Integrations services which placed HCL as the top-ranked Indian Origin player in this space.
