Mindtree, a digital transformation and technology services company, has worked with Aflac to develop an enhanced mobile application, called MyAflac Mobile, which allows users to file claims directly from their mobile device, simplifying the claim process.
As policyholders go through a stressful time due to the global pandemic, Aflac strives to facilitate the process of processing claims through self-service automated tools to further enhance the user experience. and to put more emphasis on the customer.
The improved mobile application, MyAflac Mobile, allows policyholders to file claims at their convenience, receive notifications and download the right documents easily and quickly so claims can be processed faster. Customers can also set up direct deposit through the app in order to receive payments without any additional steps. The improved app uses a modern technology stack and delivers a more responsive and mobile experience.
“Our primary goal at Aflac is to make our customers feel supported and able to afford expenses that health insurance does not cover,” said Tyler Bennett , vice president of digital services at Aflac. “Our top-up insurance offering gives customers the peace of mind of knowing that we’ll be there for them when they need us. It was a complex project, but the Mindtree team rose to the challenge, collaborated with the Aflac team, and helped create an experience that has tangible business impact and better customer engagement. ”
MyAflac, which was developed as an exclusive collaboration between Mindtree and Aflac, is now available on Google Play and in the App Store. In the first three days of its launch, the app has been downloaded over 60,000 times.
“Aflac is recognized in the industry as a remarkable brand when it comes to simplifying the customer experience,” said Venu Lambu, Executive Director and President of Global Markets at Mindtree. “We congratulate them for recognizing the need for their customers to have a simple and streamlined claims process, an initiative that is part of their larger transformation agenda. We are proud to work with them to develop this new experience, which helps them deliver on their brand promise of providing solutions to policyholders quickly and painlessly during a difficult time. “
