Verint Systems has announced that a global container shipping company is implementing its Enterprise Workforce Management software, including Desktop and Process Analytics and Performance Management.
The organization will leverage these technologies in its global service centers, which handle processing work, to help drive operational excellence across its back-office operations.
The shipping company selected Verint as its technology partner for workforce optimization in order to provide reliable and flexible services to current and future customers. With the deployment currently underway, the Verint solutions will help the company focus on improving efficiencies by balancing workloads, staffing and other resources across functional areas. It will also help streamline complex processes and enhance workforce performance and resource management objectives.
Verint Enterprise Workforce Management, Desktop and Process Analytics and Performance Management—all part of the company’s broad Customer Engagement Optimization™ portfolio—automate and simplify many activities in the back-office while providing unprecedented visibility into, and data about, the people, processes and work performed in back-office operations. This insight can help balance workloads, optimize resources to increase processing speed and throughput, meet service goals and improve quality and compliance. With this insight into employee performance, the shipping company can deliver real-time guidance to staff to drive better outcomes.
“Our broad Customer Engagement Optimization solution has positioned Verint as a strategic business partner within the company’s team of trusted advisors,” comments Ady Meretz, president, Asia Pacific, Verint. “We’re delighted to be working with this global shipping organization and believe that our solutions will provide a valuable foundation as it continues to expand its business network and elevate operational efficiencies across the enterprise.”
The shipping container organization selected the Verint solutions in mid-2015 and is in process of rolling the technology out in centers across its enterprise.