HCLTech, a global technology company, has announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and...
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact...
Mihup.ai, a platform in AI-powered conversational intelligence, has launched its highly anticipated fine-tuned large language model (LLM) designed specifically for contact centers. This innovative...
ASAPP, a research-focused artificial intelligence cloud provider, has made its contact center AI software available on the Genesys AppFoundry®, a marketplace of solutions offering...
Verint, The Customer Engagement Company®, has announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data...
AI pioneer and conversation intelligence enabler Invoca has announced new generative AI-powered features for marketing, e-commerce, and contact center teams to drive profitable revenue...
