Contact Center
Contact Center
HCLTech, Cisco launch AI‑powered Fluid Contact Center solution
HCLTech, a leading global technology company, has launched an enhanced version of its Fluid Contact Center solution in collaboration with Cisco.
The solution features AI...
Contact Center
TCN Unveils How AI-Powered Solutions Can Redefine Contact Center Efficiency
TCN, a provider of cloud-based contact center solutions, has announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact...
Contact Center
HCLTech, Microsoft to Transform Contact Centers with Gen AI
HCLTech, a global technology company, has announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and...
Cloud Computing
Vonage Joins Salesforce BYOC for CCaaS Pilot Program
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact...
Contact Center
Mihup.ai Unveils Advanced Contact Center LLM, Gen AI Suite
Mihup.ai, a platform in AI-powered conversational intelligence, has launched its highly anticipated fine-tuned large language model (LLM) designed specifically for contact centers. This innovative...
Contact Center
ASAPP AI Solutions for Contact Center Debuts on Genesys AppFoundry
ASAPP, a research-focused artificial intelligence cloud provider, has made its contact center AI software available on the Genesys AppFoundry®, a marketplace of solutions offering...
