Contact Center
Contact Center
Verint Expands Integration with Webex by Cisco
Verint, The Customer Engagement Company®, has announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data...
AI
Invoca Unveils Conversation Intelligence Boosted by Generative AI
AI pioneer and conversation intelligence enabler Invoca has announced new generative AI-powered features for marketing, e-commerce, and contact center teams to drive profitable revenue...
Investment
KORE Closes Acquisition of Twilio’s IoT Business
KORE Group Holdings, Inc., the global pure-play Internet of Things (“IoT”) hyperscaler and provider of IoT Connectivity, Solutions and Analytics, announced the closing of...
Software Solutions
LinkLive Expands Partnership with Kasisto, Conversational AI
LinkLive, a cloud-based Contact Center as a Service (CCaaS) provider, has partnered with Kasisto, creators of KAI, the digital experience platform for the financial...
Market Research
Talkdesk Research Reveals Trends to Watch in Retail CX
Talkdesk®, Inc., a global cloud contact center enabler for customer-obsessed companies, has released a new Talkdesk Research™ report, The Future of Retail Customer Service:...
Cloud Computing
Talkdesk names David Paulding as SVP of international operations
Talkdesk®, Inc., a global cloud contact center enabler for customer-obsessed companies, has announced David Paulding has been appointed senior vice president of international.A...
