Contact Center
Channel Trends
Innovaccer debuts contact center solution to unify patient data
Innovaccer has unveiled the Innovaccer Experience Center, a solution to transform the contact center into an integrated, data-driven, consumer experience center for healthcare front-line...
Asia Pacific
Dialpad Debuts AI Contact Center Offering in Australia, New Zealand
Dialpad, Inc., the industry enabler in AI-powered communication and collaboration, has announced that its Ai Contact Center offering, complete with new digital channel and...
Contact Center
Nilfisk selects Talkdesk contact center solution
Talkdesk®, Inc. , a global enabler in cloud contact centers for customer-obsessed businesses, and NetNordic Denmark , a cloud systems integrator and sole partner...
Contact Center
Barceló Hotel Group Picks Talkdesk for Contact Center Solution
Talkdesk, Inc., a global cloud contact center enabler for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to...
Cloud Computing
NovelVox Debuts Integration Library for Webex CC
NovelVox has been known for its extensive integration library that helps connect disparate systems to offer a 360-degree view to agents. The ready integration...
Cloud Computing
Aktify, Five9 to Help Businesses Turn More Sales Leads into Inbound Calls
Aktify Inc., a conversational collective intelligence (CI) platform for enterprise businesses, has joined in partnership with Five9, a provider of cloud contact center solutions....
