Contact Center
AI
Rezo.ai equips logistics companies with AI-powered contact centers
Rezo.ai, an AI-powered startup, is enabling some of India’s logistics companies to create a smart workforce and reduce operational costs by 20-30% this festive...
Contact Center
Avaya Acquires Contact Center Developer CTIntegrations
Avaya, a global enabler in solutions to enhance and simplify communications and collaboration, has acquired CTIntegrations, a specialized contact center software development and system...
Contact Center
WorkWave Acquires Call Center Software Provider Slingshot
WorkWave®, the provider of industry-changing software solutions that enable field service companies to reach their full potential, announced its acquisition of Slingshot, the field...
Applications
Tech Mahindra, Celonis Launch Contact Center BPO Transformation Solution
Celonis, the global enabler in Execution Management Systems (EMS) and Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions,...
Applications
Ameyo Launches Video Contact Center Solution
Ameyo, an omnichannel customer engagement platform, has launched a Video-enabled Contact Center Solution to enable brands to humanize the contact center interactions and deliver...
Applications
Genesys Partners with Infosys to Accelerate Transformation Journey
Infosys, a global leader in next-generation digital services and consulting, has partnered with Genesys, a global enabler in cloud customer experience and contact center...
