Contact Center

Avaya Enabling Midsize Businesses Raise the Bar for Customer Experience

Avaya has announced a new version of the company’s contact center platform that enables midsize businesses to rise above the competition by offering a superior,...

Avaya Japan Partners with LINE on Contact Center Solution

Avaya Japan has partnered with LINE Corporation on Avaya’s contact center solution that will integrate with LINE’s corporate customer service support service “LINE Customer...

China’s Ucloud and Avaya Present Contact Center-as-a-Service for the Internet+ Era

Avaya, a global leader in enterprise communication software, systems and services, and Ucloud, China’s largest independent public cloud provider, today announced the launch of...

C-Zentrix – Mastering the Art of Delivering the Right Customer Experience

C-Zentrix is unique customer experience platform that is built with a vision of creating next-generation, simplified call centre technology offering customer engagement centre to...

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