Business
Advanced Voice Agents | Salesforce Set to Acquire Cresta
Salesforce has signed a definitive agreement to acquire Cresta, the voice-first operating system for customer experience. Cresta’s voice agents resolve complex customer calls end...
Enterprise
ECC Taps WSO2 to Streamline its European Logistics Operations
Moving freight across Europe by road, rail and sea depends on getting the right information to the right place at the right time. For...
CRM
Salesforce Unveils Agentforce Contact Center Offering
Contact centers are under pressure to reduce operating costs while meeting customers' ever-increasing expectations — but their efforts to address this with AI are...
CRM
Tata Power Picks Salesforce to Drive India’s Clean Energy Transition
Tata Power, one of India’s largest vertically integrated power companies, has announced its collaboration with Salesforce, the world’s #1 AI CRM, to digitally transform...
CRM
Novo Nordisk Picks Veeva Vault CRM to Drive Productivity
Veeva Systems has announced that Novo Nordisk's International Operations business unit has committed to use Veeva Vault CRM.
"We are honored to expand our partnership...
Market Research
AI Expected to Resolve 50% of Service Cases in India by 2027: Salesforce
Salesforce has announced findings from its latest State of Service report, revealing that AI is no longer just automating routine tasks; it is transforming...
