CRM
Salesforce Unveils Agentforce Contact Center Offering
Contact centers are under pressure to reduce operating costs while meeting customers' ever-increasing expectations — but their efforts to address this with AI are...
CRM
Tata Power Picks Salesforce to Drive India’s Clean Energy Transition
Tata Power, one of India’s largest vertically integrated power companies, has announced its collaboration with Salesforce, the world’s #1 AI CRM, to digitally transform...
CRM
Novo Nordisk Picks Veeva Vault CRM to Drive Productivity
Veeva Systems has announced that Novo Nordisk's International Operations business unit has committed to use Veeva Vault CRM.
"We are honored to expand our partnership...
Market Research
AI Expected to Resolve 50% of Service Cases in India by 2027: Salesforce
Salesforce has announced findings from its latest State of Service report, revealing that AI is no longer just automating routine tasks; it is transforming...
Enterprise
Tata Chemicals Picks Salesforce to Accelerate Customer Engagement
Tata Chemicals Limited has announced the launch of ChemForce™, a new Customer Relationship Management (CRM) platform designed to transform the way the company engages...
CRM
CSC Picks Salesforce to Reinvent Grievance Redressal Across Rural India
Common Services Centres (CSC), a flagship initiative for India’s digital inclusion under the Ministry of Electronics and IT (MeitY), announced a collaboration with Salesforce....
