HCLTech, a global technology company, and Neutrinos, a leader in AI-powered intelligent automation for insurers, have announced a strategic partnership to enable insurers to modernize and scale claims operations through AI-led orchestration and intelligent automation. The collaboration combines Neutrinos’ AI-driven adaptive orchestration platform with HCLTech’s global delivery, integration and transformation capabilities to address inefficiencies in the claims function.
Despite accelerating AI adoption across underwriting and policy servicing, claims operations remain heavily manual and document-intensive, often fragmented across multiple systems. This partnership is designed to close that gap by enabling connected, AI-powered claims journeys across intake, assessment, decisioning, adjudication and settlement, while integrating seamlessly with insurers’ existing technology ecosystems.
By combining Neutrinos’ AI-intrinsic adaptive orchestration platform with HCLTech’s insurance expertise and enterprise-scale execution capabilities, insurers can move beyond isolated automation initiatives toward connected, outcome-driven claims transformation. The partnership enables insurers to orchestrate workflows across the claims lifecycle, without replacing existing core systems.
“Claims are where AI can deliver disproportionate impact, but only if it is embedded across systems, workflows and operating models,” said Anubhav Mehrotra, Senior Vice President and Head of Insurance, North America at HCLTech. “This partnership with Neutrinos reflects our strategic focus on helping insurers industrialize AI, not as a point solution, but as a core capability that drives scale, consistency and measurable business outcomes across the enterprise.”
“Claims remain one of the most operationally complex functions in insurance, spanning multiple products, systems and decision points,” said Ramya Babu, Co-founder and President, US Business of Neutrinos. “Together with HCLTech, we aim to help insurers move beyond fragmented automation to AI-intrinsic execution, where workflows, decisions, data and AI agents work in concert to deliver faster outcomes, greater operational agility and a better claims experience.”
