Avaya, has recently signed a strategic agreement with Tencent Cloud, a global cloud service provider, to help enterprise customers launch cloud-based communications services.
The two companies will create a communications cloud ecosystem, combining Avaya’s strengths in contact center and unified communications solutions and services with Tencent’s social communications and broadcast technologies.
The move follows the announcement in March that the Tencent QQ instant messaging application is being integrated with Avaya’s contact center technologies to help companies deliver omnichannel customer experience.
With the maturing of technologies like cloud computing and big data, Avaya has driven business innovation by leveraging cloud technology to meet demands for highly efficient and low cost business collaboration within modern enterprises. Avaya’s recently- announced “A Cloud” Contact Center-as-a-Service (CCaaS) solution helps customers migrate locally deployed contact centers to the cloud via private or hybrid cloud solutions. This enables enterprises to change the way they build and operate contact centers, improving the experience of agents and customers.
As part of the agreement, Tencent and Avaya will also collaborate on disaster recovery efforts. Avaya provides powerful safety strategies and mechanisms for cloud data centers, helping enterprises avoid IT deployment risks and safeguard data security. Tencent Cloud offers robust disaster recovery mechanisms with remote disaster recovery capabilities that can maintain the stable operation of services and enable 99.99% availability of instant communications infrastructure service support. With the support of this technology, Avaya can accelerate the implementation of data disaster recovery and hotline programs.
“We have launched the CCaaS solution ‘A Cloud’ based on the SaaS model. In selecting a subsequent IaaS platform, we will fully cooperate with Tencent Cloud to rapidly implement Avaya cloud communications solutions. With Tencent Cloud’s secure, stable and fast cloud computing services as well as its advantages in communications and big data platforms, we can help enterprises maximize the value of cloud communications,” said Ang Rong, General Manager of Cloud Business Unit, Avaya.
“Our stable, secure and fast cloud computing infrastructure services can enable rapid development and deployment of enterprise communications applications and provide strong support for data storage, processing and transmission. The audio, video and communications solutions based on Tencent Cloud will also be aligned to various applications and services within Avaya’s unified communications solution, jointly optimizing the enterprise communications experience,” said Xie Yuefeng, Vice President of Tencent Cloud.
The win-win agreement with Tencent Cloud is an essential part of Avaya’s strategy in China. As digital transformation accelerates, Avaya, with its rich global and domestic industry experience, aims to innovate with more enterprises and partners, build an open and healthy cloud communications ecosystem, share value on Avaya’s diverse platforms and foster the improvement and development of the industry as a whole.
