Enghouse Systems Limited has announced the acquisition of Lisbon, Portugal- based Altitude Software.
With annual revenues of approximately $ 30 million, Altitude offers omnichannel call center solutions to organizations large and small, with a focus on the business process outsourcing (BPO) market segment.
Its modular software package supports all media channels and offers robust inbound and outbound capabilities for both on-premises and hosted call center activities. Altitude products are used by more than 300 customers to manage business functions in real time, including customer service, help desk, collections, telesales and surveys.
“Altitude expands our presence in Latin countries, mainly in Spain, Brazil, Mexico and now Portugal , allowing us to take advantage of opportunities in these markets,” said Steve Sadler , president and CEO of Enghouse. “We are delighted to welcome Altitude customers and employees to Enghouse.”
“We are excited to join Enghouse, especially given the synergies between the two companies,” said Alfredo Redondo , CEO of Altitude. “Together, we look forward to expanding our product offerings to our new and existing accounts.”
Enghouse, a Canadian publicly traded company, offers corporate software solutions focused on remote work, visual computing and communications for networks defined by next-generation software. The company’s two-pillar growth strategy focuses on internal growth and acquisitions, which, to date, have been financed through operating cash flows.
The company is well capitalized, has long-term nominal debt and is organized around two areas of activity: the interactive management group and the asset management group.
Founded in 1993, Altitude is a global provider of omnichannel solutions to an established customer base. Its solutions help companies and organizations to unify all interactions with customers and focus more on them. Its software package manages business functions such as customer service, help desk, collections, telesales, surveys, among others in real time.
