Tata Consultancy Services, a global IT services, consulting and business solutions organization, has successfully implemented a unified partner commerce platform for Zebra Technologies, a market enabler in industry-tailored solutions that intelligently connect people, assets and data.
As part of its company-wide initiative to continuously improve customer experiences, Zebra selected TCS to help modernize its online product selection and configuration experience for its partners.
TCS leveraged its Business 4.0™ thought leadership framework and deep contextual knowledge of ecommerce to design and implement a solution using the Oracle CX unified ecommerce platform, offering Zebra partners self-service capabilities, product recommendations and region-specific catalogs.
The TCS solution provides Zebra with the ability to customize offerings while providing a streamlined commerce stack, which optimizes the total cost of ownership.
“The unified partner platform delivers compelling value to Zebra’s partner ecosystem while helping them meet strategic growth objectives,” said V Rajanna, Global Head, Technology Business Unit, TCS. “We are delighted to work with Zebra Technologies to expand its digital footprint.”
“We are excited that our new product selection and configuration tool, a key milestone in our digital transformation roadmap, is now available to our partners,” said Deepak Kaul, Chief Information Officer, Zebra Technologies. “TCS has supported this strategic, collaborative project driven by our IT, Sales and Marketing teams to provide a differentiated experience for our partners as they grow their businesses with Zebra.”
TCS has worked with Zebra Technologies since 2015, providing a range of services including IT, infrastructure, cyber security operations and product engineering, contributing to the company’s growth and transformation vision of being a future-ready, customer-first business.
