Accenture has announced an expansion of its collaboration with Amazon Web Services (AWS) to deliver transformative digital services to public sector, defense and national security organizations. Through the Accenture AWS Business Group, the companies will collaborate to create new solutions that use cloud and AI services to reduce operating costs, optimize resource allocation, and improve the quality of citizen services and defense capabilities.
Running on AWS’s secure infrastructure, these AI-powered solutions focus on navigating workforce transformation, improving the delivery of social services, and mission-driven accelerators. This collaboration brings together Accenture’s industry knowledge and cloud, data and AI expertise alongside the advanced and secure cloud and AI services of AWS.
These solutions build on the deep relationship between Accenture and AWS and proven track record of helping organizations such as the Louisiana Department of Children & Family Services (DCFS) benefit from cloud and AI services.
Rebecca Harris, secretary, Louisiana DCFS, said: “In collaboration with Accenture and AWS, the Louisiana DCFS is investing in secure, compliant, cloud technology that enhances case management, data sharing, and communication for citizens navigating access to critical support. These tools are helping reduce administrative burdens, boost operational efficiency, and empower staff to focus more on delivering direct services to children and families.”
Accenture and AWS will focus on helping public service organizations reinvent in three areas:
Workforce Transformation with AI: Accenture research shows that 87% of executives agree that AI agents are driving a new era of process transformation. Accenture and AWS are building and deploying generative AI and agentic AI solutions that dramatically increase public sector productivity by automating tasks and entire processes and enhancing decision-making capabilities.
Organizations can accelerate their modernization journey with AWS Migration Acceleration Program benefits, including proof-of-concept trials, migration assessments and AWS credits that reduce implementation costs while ensuring secure, compliant cloud adoption.
Defense and National Security Mission Readiness: Building on AWS’s secure infrastructure designed for high-sensitivity operations will allow defense and national security organizations to rapidly deploy cloud solutions that enhance operational capabilities and mission outcomes. Solutions feature zero-trust architectures, edge computing for contested environments and supply chain optimization capabilities that enable defense agencies to modernize legacy systems while maintaining the highest security standards.
Social Service and Health Solutions: Accenture and AWS will transform how social services and health and human services agencies deliver care through AI-powered case management and data analytics platforms. These solutions will help enable faster benefit determinations, improve service delivery through predictive analytics, and modernize critical systems for social benefits and employment programs, including Integrated Eligibility in the US, while maintaining strict data privacy controls.
“Public sector organizations are ready to reinvent using AI to operate more efficiently and better serve citizens,” said Jennifer Jackson, AWS Business Group lead at Accenture. “These expanded solutions will help organizations modernize with innovative cloud and AI solutions. This is the first step in reinventing citizen services and boosting defense capabilities, while also building trust and ensuring high standards of security and compliance.”
“Citizens today expect the same seamless digital experiences from government services that they enjoy from commercial platforms,” said Rishi Bhaskar, director, worldwide public sector partnerships at AWS. “Through this strategic collaboration with Accenture, we’re helping public service organizations deliver those experiences by enabling innovation through transformative technologies, while also helping them operate more efficiently in today’s challenging landscape.”
