Retail Group, Komax is committed to bringing the latest clothing, shoes, and accessories from a roster of famous brands, including Gap, Banana Republic, and UGG, to consumers across Latin America.
After years of rapid growth and multi-national expansion, Komax needed a single retail platform to manage multiple countries and brands for the modern omnichannel retail. Komax chose the Oracle Retail suite of services deployed on Oracle Cloud Infrastructure (OCI) and partnered with SkillNet to achieve its goals.
“Komax has scaled quickly to nearly 150 locations. It was imperative to migrate our systems to an upgraded cloud-based infrastructure and reduce operational overhead,” said Jorge Figueroa Rubio, CFO at Komax. “We wanted a technology partner who could prepare our business for the now and equip our stores and teams for the future. Oracle’s retail platform readied us for the current state of retail and prepared us to tackle what is ahead.”
The suite of services deployed in all Komax brick-and-mortar stores across Chile and soon in Peru include Oracle Retail Xstore Point-of-Service (POS), Oracle Retail Xstore Office, Oracle Retail Customer Engagement, and Oracle Retail Order Broker. In the back office, the retailer deployed Oracle Retail Merchandising System, Retail Price Management, Retail Sales Audit, Retail Invoice Matching, and Retail Trade Management to build a foundation for the complex operations and inventory management.
Combining its integration and monitoring retail solutions with Oracle technologies, Oracle PartnerNetwork (OPN) member Skillnet strategically led the cross-border implementation and replacement of the retired system across all Komax locations. Skillnet’s transition capabilities and support network streamlined the process and limited operational disruptions. They allowed all Komax locations to begin utilizing Oracle Retail’s technology suite within less than 24 hours after the implementation cycle.
“With the ongoing retail evolution, companies are shifting, expanding, and enhancing the resiliency of their operations, all while remaining committed to their values at the heart of their business—the shopper’s experience,” said Mike Webster, senior vice president, and general manager, Oracle Retail. “We’re committed to enabling retailers such as Komax to deliver great customer service and prioritize their guests throughout their growth journey.”
Along with the recent success and growth, Komax needed to ensure its retail technology stack could also help its teams maintain and enhance the consistent, personalized customer experience they have delivered for decades. Furthermore, Komax and Skillnet worked together to ensure the integration of a new retail POS system matched the benefits from the rest of the Oracle Retail suite to improve guest service directly and behind the scenes.
“Our understanding of the LatAm market combined with Oracle Cloud and Retail Suite expertise helped design and implement a complete solution responding to Komax requirements,” said Anurag Mehta, CEO, SkillNet Solutions Inc. “The transformation of Komax systems will enable seamless omnichannel experiences and strengthen operational excellence to support their growing demands in multiple countries and brands.”
