Tata Consultancy Services (TCS) has expanded its long-standing partnership with Athora Netherlands, a Dutch life insurance and pension provider, to help the latter adopt a business and IT operating model that will enhance customer experience, operational resilience and business agility.
This partnership with TCS will contribute to Athora Netherlands’ Ambition 2025 program to become a leading, focused pensions and life insurance company. As part of this multi-year partnership, TCS will manage the complete business and IT operations across policy servicing, claims handling, and customer service for Athora’s closed book of life insurance policies under the Reaal brand.
TCS will help set up a hybrid cloud architecture built on TCS Enterprise Cloud and powered by the TCS Alpha Platform. TCS Enterprise Cloud will offer flexible engagement models while enhancing operational efficiencies. The flexible and scalable cloud will allow Athora Netherlands to meet evolving business needs and enhance customer satisfaction.
With its Machine First™ Delivery Model (MFDM™) and DevSecOps capability, TCS will bring automation and agility to Athora’s business and IT operations. The next-gen IT operating model will increase business velocity, improve operational resilience and enhance the end-user experience, enabling Athora to drive superior business outcomes.
As part of the expanded partnership, TCS will induct several Athora Netherlands employees from its life service business and set up a nearshore delivery center in Alkmaar, close to Athora’s business center in the Netherlands. The inducted employees will continue to perform the day-to-day management of the Life Service Business in order to facilitate a smooth continuation of the services to Athora’s customers.
“This strategic partnership is an important step for our Life Service Business. TCS’ extensive insurance operations and IT expertise will help us to secure business continuity as the portfolio gradually runs-off. Furthermore, it will help us to improve customer service levels, while it will make our cost base more flexible. I want to thank all the employees involved in the transfer for their dedication and I wish them all the best as they continue to serve our valued customers after the transfer to TCS,” said Bart Remie, Chief Technology & Operations Officer, Athora Netherlands.
“TCS combines its contextual knowledge with domain and technology expertise to help global insurers transform into modernized, digital enterprises,” said Hemakiran Gupta, Head of Banking, Insurance and Financial Services, Europe, TCS. “We are pleased to deepen our partnership with Athora Netherlands. Our deep domain, application and insurance operations expertise combined with the next-gen hybrid cloud architecture powered by TCS Enterprise Cloud will enable them to deliver unmatched customer experience and build resilience.”