Des Moines Water Works, a primary source of water supply in the city’s metro and surrounding areas, has implemented Oracle NetSuite for Government to help ensure all of its customers obtain access to clean, high-quality water.
With NetSuite for Government, Des Moines Water Works has been able to empower its staff to spend more time on higher-value initiatives that better serve the local community by customizing its reporting processes, streamlining workflows, and automating manual workloads.
Des Moines Water Works provides drinking water to approximately 600,000 customers in the Des Moines metro area and several other cities and entities in central Iowa. To automate manual processes that were complex and time consuming for staff, it needed to replace its existing business systems with an integrated business suite. After careful evaluation, Des Moines Water Works selected NetSuite for Government as its enterprise resource planning (ERP) suite.
“NetSuite allows us to streamline business processes, embrace automation, reduce errors, and work more efficiently,” said Michelle Holland, controller, Des Moines Water Works. “The easy implementation process and low effort required enabled us to go-live in just a matter of months. We now have the insights we need to drive smarter business decisions that will help to further improve the services we offer customers.”
With NetSuite for Government, Des Moines Water Works has been able to take advantage of an integrated business suite to increase operational efficiency and improve decision making. For example, the intuitive general ledger dashboards in NetSuite for Government enable staff to search down to the project and vendor level to review approvals and rejections, check processing, and more. In addition, customizable reporting capabilities allow Des Moines Water Works to save valuable time by easily scheduling and running reports without constant help desk assistance.
“Reliable water services, like those provided by Des Moines Water Works, are essential to our everyday lives,” said Steve Seoane, senior vice president and general manager, Oracle Local Government. “NetSuite for Government was created to help city and state organizations take advantage of powerful, secure, integrated cloud technology to better serve their communities and staff.”
Running on a modern, secure cloud infrastructure, NetSuite for Government is specifically designed for the needs of small-to-midsize state and local government agencies. It provides a single, integrated system for streamlined accounting, grants management, payroll, planning and budgeting, human resource management, and more. This empowers agencies to increase automation, transparency, and operational efficiency, while getting the fast, accurate data needed to help make better decisions.
