At its largest research and development (R&D) center in Pune, India, Avaya has showcased new innovations in its Avaya Engagement Environment – a portfolio of solutions which help accelerate the development of communications-enabled applications.
Keeping in mind these innovations, companies, partners, business analysts, and ISVs, can integrate voice, video, text, email and mobility seamlessly into business applications. The portfolio includes the Avaya Engagement Development Platform, Avaya Snap-in modules, and the AvayaLive Collaboratory.
The success of the Avaya Engagement Environment is due in large part to the community of developers around the world creating new Snap-in modules. When used independently, or as part of a communications workflow, application developers can simply snap-in code modules and immediately integrate new functions.
The latest Snap-in from Avaya, available globally today, is the Avaya Engagement Assistant. Perfect for mobile employees, this Snap-in removes the burden of manually entering conference numbers and long teleconferencing bridge codes. Engagement Assistant provides users with voice accessible, “one-number conferencing” for all meetings on their Microsoft Outlook calendar. It consults a user’s Outlook calendar, helps select which meeting to join, and seamlessly connects them to the desired audio or video conferences. Engagement Assistant integrates with Microsoft Outlook calendaring and supports Avaya Aura Conferencing, Avaya Scopia, and other external conference bridge systems.
“Integrating communications with business applications is always difficult, time consuming and an expensive process while this evolution tops priorities list of business decision makers. With Engagement Development Platform, we have removed barriers to building these applications and allowed developers to focus on delivering an engaging user experience, instead of technical integration challenges.” said, Vijay Mhaskar, Sr. Director R&D at Avaya India.
“Avaya’s relationship with application developers has a long and productive history and currently supports thousands of application developers, and millions of dollars of revenue are generated each year for both these partners and Avaya, through an ecosystem that provides differentiated value to our customers. Our market leadership in communications solutions, our access to the industry’s largest installed base of users and our focus on innovative applications development platforms, have provided a winning combination that we are now taking to the next level with the Avaya Engagement Development Platform.” explained, Priyadarshi Mohapatra, Managing Director, Avaya India and SAARC.
