Karnataka Bank Limited, a private sector bank in India, has selected TrueConf platform to create a digital communication space among its 15,000 employees across 900 branches.
TrueConf solution contributed to enhanced productivity and performance across the organization and showed significant improvements in internal communication efficiency and security within the bank, enabling employees to collaborate effectively, share information securely, and streamline operations seamlessly.
Karnataka Bank Limited is an Indian ‘A’ class scheduled commercial bank with headquarters in Mangalore. It has a network of 915 branches, 15,000 employees, and over 11 million customers throughout the country.
The work of any modern business cannot be imagined without digitalization of work processes, especially such as meetings and communications. With a strong legacy of providing innovative banking solutions and exceptional customer service, Karnataka Bank Ltd. needed to find a reliable video collaboration platform for coordination between employees among all branches.
Taking into account the bank’s high requirements for the security of clients’ sensitive data and the reliability of implemented solutions, it was decided to choose TrueConf Server, a self-hosted video collaboration platform, which provides the bank with full control over the system and the shared data and independence from other services and cloud providers.
TrueConf Server operates in the corporate WAN of Karnataka Bank Ltd. without an Internet connection. All corporate data are stored and processed on the bank’s premises, which excludes third-party access to information. Employees can collaborate seamlessly, ensuring uninterrupted communication channels across all branches. Besides, TrueConf’s high-level encryption protocols provide an added layer of protection for sensitive internal connection within the bank and safeguard against potential security risks.
The communications network based on TrueConf Server allowed Karnataka Bank Limited to integrate legacy video conferencing endpoints, saving prior investments and leveraging the full potential of the infrastructure.
Bank employees can initiate online communication on any available devices running various operating systems — users install secure TrueConf client applications with 4K video conferencing, team messaging, and collaboration tools on their desktops or mobiles.
They can also utilize corporate address book with presence statuses, conference scheduler, file sharing, screen sharing and slideshow, as well as TrueConf AI-based features that increase privacy and improve the quality of meetings. This digital system allows quick and effective advice to employees in all branches, reduces the number of work errors, and speeds up decision-making.
“We keep up with the times and implement cutting-edge IT services that drive the economics’ growth. The issue with choosing a video communication solution for Karnataka Bank Limited is resolved,” said KM Raghuraj, the representative of Techser Power Solutions Pvt Ltd. “TrueConf Server has all the features particularly crucial in the banking sector where secure and reliable communication is paramount. TrueConf solutions align perfectly with our commitment to ensuring seamless and secure communication channels for the bank’s employees across all branches.”
