Alida Opens Managed Services Delivery Hub in Manila

Alida, an enabler in Total Experience Management (TXM) software, has announced a newly opened managed services delivery hub in Manila, Philippines.

The newest office joins Alida’s roster of locations worldwide, including London, New York, Sydney, Toronto, Vancouver, and more.


“We are thrilled to expand in the APAC region and leave our mark here in Manila,” said Ross Wainwright, Alida CEO. “We are fortunate to find employees with impressive technical skill sets and flexibility to help grow our business globally. We saw immediate interest in our positions and expect strong progress in the coming year, which sets us up for long-term scalability and growth.”

The Manila office will operate as a managed services delivery hub with potential to increase operation functions and expand roles in various departments. Alida services such as Premier Community Management, which partners an Alida community manager with a customer to help sustain and build an engaged community, and Premier Survey Management, which offers customers an Alida Technical Specialist to help drive business outcomes via surveys, have both launched operations and are already exceeding initial targets.

“What we offer out of Manila truly speaks volumes to our belief in community-centered CX.” said Wainwright. “So far, we have moved with stealth and incredible speed with no signs of slowing down.”

With a rich heritage and a start-up mentality, Alida is looking for people around the world with a fresh perspective, a collaborative mindset, and a sense of relentless curiosity.

ChannelDrive Bureau
ChannelDrive Bureau covers the latest developments in the space of ICT, technology, solutions and implementations and delivers content focused around solution providers, system integrators, distributors and technology partner community in India. ChannelDrive Bureau is headed by Zia Askari. He can be reached at

Recent Articles

R Systems Acquires Velotio to Drive Product Engineering

R Systems, a digital product engineering company, has signed definitive agreements to acquire Velotio, an India-based product engineering and digital solutions provider. With a team...

Saudi Arabia’s MoMRAH Picks CamCom to Tackle Visual Pollution

The Kingdom of Saudi Arabia (KSA) via the Ministry of Municipal, Rural Affairs and Housing (MoMRAH) signed an agreement with Indian Artificial Intelligence (AI)...

Tempt India partners with Staunch Electronics to manufacture power banks

Tempt, an audio technology and lifestyle accessories focused brand, has announced its strategic partnership with Staunch Electronics India, a renowned electronics manufacturing company. The...

Wind River Launches Free Linux Security Scanning Service

Wind River, a global enabler in delivering software for mission-critical intelligent systems, has introduced Wind River Studio Linux Security Scanning Service. The service, currently available...

Wipro Unveils Immersive Innovation Experience for Financial Services with Microsoft

Wipro Limited, a technology services and consulting company, has launched the Wipro Industry Innovation Experience for Financial Services, featuring a new suite of banking...

Related Stories

Stay on op - Get the daily news in your inbox