Rimini Street, Inc., a global provider of enterprise software products and services, the third-party support provider for Oracle and SAP software products, and a Salesforce partner, have announced that Kooksoondang, a leading Korean producer of traditional rice wines, including yakju and takju, has switched from software vendor annual support to Rimini Street for its SAP ECC software.
Kooksoondang manages business-critical finance, procurement, sales, production, and HR functions through its SAP ECC applications.
To maximize ROI on its SAP investment, Kooksoondang needed a new solution that improved support quality for its SAP system without any vendor-forced upgrades or migrations for years into the future, and also provided cost savings to fund other strategic initiatives, such as customer service improvements.
“Companies need to reduce costs, reallocate savings to priority projects, and invest in enterprise-wide business innovation in order to stay resilient in today’s uncertain economic climate,” said Hyungwook “Kevin” Kim, GVP & regional GM, Korea at Rimini Street. “At Rimini Street, we design custom smart paths that help our clients achieve their strategic, financial, and operational goals.”
By choosing Rimini Street to support its SAP system, Kooksoondang significantly reduced costs, avoided software vendor-pressured upgrades and migrations, and enabled stable and robust operations for its SAP software for at least 15 years from the time of transition to Rimini Street support. Kooksoondang has access to a local, dedicated Primary Support Engineer (PSE) who is experienced in their software platform. With Rimini Street’s best-in-class service level agreement (SLA) guarantee of 10-minute response time for critical Priority 1 cases, 24/7/365, the company has a true support partner it can rely upon for mission critical operations. Today, Kooksoondang can focus on its investment in digital transformation projects that drive business innovation, such as groupware advancement and hardware replacement.
“Rimini Street carefully analyzed our unique business goals and delivered a support model, program, and team that meets our strategic, financial, and operational needs,” said Seunghwan Byun, team leader of information technology at Kooksoondang.
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